Privacy Policy

Last updated: 29 September 2026.

Identity and Role of the Data Controller

knowledrix operates this website as the data controller under the Personal Data Protection Act 2010 of Malaysia. We are responsible for determining the purposes and means of processing personal data collected through the site. Our role includes managing information related to insurance programming topics in a non-commercial informational capacity.

Scope of the Notice and People It Covers

This privacy notice applies to all visitors to the website, including individuals accessing content on insurance programming, blog articles, and the contact form. It covers residents of Malaysia and users located elsewhere who interact with our informational resources. The notice does not apply to third-party websites linked from our pages.

Categories of Personal Data and Sources

We collect personal data such as names, email addresses, and messages submitted via the contact form. Additional data may include IP addresses, browser types, and usage patterns from site interactions. Sources include direct input from visitors, cookies placed on the device, and analytics tools. No data is obtained from third-party brokers or public records without consent where required.

Purpose-by-Purpose Explanation of Processing and Legal Basis

Processing occurs for responding to enquiries submitted through the contact form, which relies on consent or legitimate interest in providing informational support. Blog content and site navigation are supported by legitimate interest to deliver relevant insurance programming resources. Analytics help improve site functionality under the same basis. Legal bases align with PDPA requirements for consent and necessity in contractual or informational contexts.

Whether Providing Data Is Required and Consequences

Submitting data through the contact form is voluntary. Failure to provide contact details means we cannot respond to specific queries. Browsing the site without submitting forms does not require personal data, though certain features like cookies may still collect limited technical information for functionality.

Cookies and Similar Technologies

The site uses cookies and similar technologies for essential operations and analytics. Details are explained in the separate Cookie Policy accessible via the site-wide cookie banner. Visitors can manage preferences through browser settings or the banner options.

Processors, Service-Provider Categories, Recipients, and Disclosures Required by Law

Service providers such as hosting platforms and analytics vendors may process data on our behalf under contractual safeguards. We may disclose information to comply with Malaysian legal requirements, court orders, or regulatory requests from authorities. No sale of personal data occurs.

International Transfers and Safeguards

Some processors may be located outside Malaysia. Transfers are protected by appropriate safeguards including contractual clauses ensuring data protection standards equivalent to PDPA requirements.

Specific Retention Periods or Criteria

Contact form data is retained for up to two years to handle follow-up enquiries. Technical logs are kept for twelve months. Blog interaction data is anonymised within six months. Retention follows necessity for the stated purposes and legal obligations.

Security and Data-Minimisation Practices

Reasonable technical measures such as encryption and access controls protect data. We minimise collection to only what is necessary for the site's informational purposes and do not guarantee absolute security against all threats.

All Applicable Data-Subject Rights and Practical Method for Exercising Them

Under PDPA, individuals may request access, correction, or deletion of their personal data. Requests can be made by contacting us through the details on the Contacts page. We aim to respond within the timelines specified by Malaysian regulations.

Right to Withdraw Consent and Object to Direct Marketing or Profiling

Consent for processing can be withdrawn at any time by notifying us via the contact form. The site does not engage in direct marketing or profiling activities.

Right to Complain to the Competent Supervisory Authority

Complaints regarding data handling may be lodged with the Personal Data Protection Commissioner of Malaysia. Contact details for the authority are available on official government resources.

Children or Age Restrictions

The website targets adults interested in insurance programming information. We do not knowingly collect data from individuals under eighteen years of age. Parents or guardians should contact us if they believe unauthorised data from a minor has been submitted.

Automated Decision-Making and Profiling

No automated decision-making or profiling that produces legal effects occurs on this site. All processing supports manual review where applicable.

Policy Changes and Effective Date

We may update this policy to reflect changes in practices or regulations. The last updated date appears at the top of the page. Continued use of the site after updates constitutes acceptance of the revised terms.